Returns & Exchanges
Returns will be accepted within 3 weeks of purchase for a full refund, not including the original shipping costs.
Please send to:
Pencilbrush Pte Ltd
6A Lorong 104 Changi
For a refund, please include the invoice you received with your parcel and indicate the reason for return. Items must be returned within 3 weeks in their original condition, which includes any packaging. Please allow One week from the day we have received your package for your account to be credited. Customers will be responsible for shipping and handling charges.
- There is a $2.00 return fee for all exchanges along with the applicable delivery charges. Please use the contact page if you would like to make an exchange.
- We welcome exchanges or returns of your order in person at our address listed above. Please remember to bring along your original receipt for the purchase.
- For product defects, a free delivery of a new Pencilbrush will be sent once we determine if it is a product defect. Please send us the copy of your receipt and images of the product through our contact page.