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FAQ

How do I make a purchase?
To place an order online, you need to click on Shop or Buy Now button. Within the product page, select the colour and enter the quantity of Pencilbrush™ required.  Then add the item to your list by clicking ‘add to cart’. Your item will appear on your shopping cart reflected on the right menu bar.

What is this Offer about greater discounts?
Basically the more Pencilbrushes you order in one purchase, the larger your discounts will be. So combining orders or gifting to your friends or families can be a great idea!

What is your Returns Policy?
Returns will be accepted within 3 weeks of purchase for a full refund, not including the original shipping costs.  Please allow One week from the day we have received your package for your account to be credited. Customers will be responsible for shipping and handling charges. For more information, click here.

How do I track my purchase?
Once your order has been processed, you will receive a shipment confirmation email with tracking number. You will then be able to track your package via Singapore Post.

What forms of payment do you accept?
Currently we accept payments via PayPal which also processes Visa, Mastercard, American Express, and Discover if you do not have a paypal account.